We are very sorry to learn that your experience with RugKnots was less than ideal. We are, however, extremely keen to understand causes of problems and things that negatively affect the experience of our clients.
If you would be willing to take a few moments to provide us with some insight into your situation we will review your input carefully and do our best to improve our processes in the future.
Note:This is something we take very seriously. All feedback is reviewed by management and appropriate steps are taken to improve our processes.