Rugknots' sales staff was friendly, competent, and very helpful. Ordering was easy, and shipping was fast. The rug we ordered was exactly what was pictured online, and exactly what we were seeking. Rugknots also followed-up with us to make sure that we were satisfied with our purchase, and Naheed at Rugknots, also worked hard to help us find other rugs for our house. They made buying a rug a good experience, and we will return to Rugknots for future purchases ✅
Rugknots has a great selection of rugs and their storee is easy to navigate to find the size and color of rug you need. They are available to answer questions and give advice. I had to return the first rug I selected and they refunded all of my money and were there to help me return the rug in its original packaging. The second rug I bought is perfect for our library room. We would definitely buy from Rugknots again!
We purchased a grey bokhara accent (2.5' x 4') rug online. The website is wonderful for rug shopping: easy navigation & searches, great pictures, nice selection, and excellent descriptions. It is a better website by far than most other carpet websites. I had a question about the tint of grey of our carpet and phoned. The prompt phone help was excellent and courteous. We ordered the rug for delivery here in Vancouver, Canada (a country in the north without a babbling wicked orange man-toddler as head-of-state). Tracking was excellent and it arrived quickly, well wrapped, and in perfect condition. The rug quality is just beautiful! ... and as represented accurately in pictures. It has a very slight greenish tinge, but that colour was accurately represented in the site pictures. I would shop again at Rugknots in a heartbeat. Thank you for being in business!!
Thank you for fantastic customer service Rugknots. Everyone I had contact with in your organisation were exemplary in their level of service. Rugs arrived in fine shape and we are installing them this evening. Just a note to tell you how much I appreciate what you did. I asked if you knew anyone who was familiar with a rug dealer in US. After making several phone calls you left me a message with the information I needed. Thank you again for all your trouble. I got what I thought from several months that’s made my day !
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Here is another Review By “darlingiloveit” Beautiful rug—as described. Color an exact match to the online photo. Well-wrapped and protected for shipping. On time as promised. Attentive customer service-responded quickly to queries. Kept me informed about shipping. Checked to make sure all was okay. Nice follow-up note from the owner. Although we do not need it, RugKnots offered 100% refund and free return shipping. Will definitely be purchasing from them in future.
Choosing a rug is hard. Choosing a rug online is even harder! But RugKnots made a difficult process very easy. Their online rug selection is vast, and the site is easy to navigate. But the best part about RugKnots is their Ask A Designer option. For a small price, the customer can have personal assistance from a designer -- AND photoshopped images of possible rugs in the customer's own house. This was invaluable for us. We were convinced we wanted a certain color of rug for our living room, but when we saw the photoshopped options, we knew immediately we were totally off target. The RugKnots designer helped steer us in another direction, and the rug we finally chose is amazing. It looks great in our living room. The colors are true to what we saw online, and the quality is exceptional. We're recommending RugKnots to everyone we know.
Naheed Mir with her Dad
140 Western Maryland Parkway Hagerstown MD 21742
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