Black and Beige Kilim Rug

Kilim rug

Delivery and Terms

Returns Policy

You may return new pieces for any reason as long as they are not worn, washed, damaged, or altered. We'll also pay the return shipping costs!

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


There are a wide variety of oriental rugs—and your Kilim-Dhurrie rug is different. Learn what makes a Kilim-Dhurrie rug authentic, how to care for your rug, what type of vacuums to buy, and more with our resources below:
What is a Kilim-Dhurrie rug?
Vacuuming Your Kilim-Dhurrie Rug-coming soon!
Choosing the Best Vacuum for Maintaining a Kilim-Dhurrie Rug
How to Care for Your Kilim-Dhurrie Rug-coming soon!
Choosing the Right Sized Kilim-Dhurrie Rug for Your Space

High quality bespoke rugs to compliment every room

If you’re seeking the perfect hand knotted Oriental rug to complete any room, you’ve come to the right place. For over 30 years, RugKnots has crafted, imported and delivered the very highest quality rugs from the heart of Pakistan where skilled artisans have passed down specialist rug knotting secrets for generations.
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