We offer guaranteed FREE SHIPPING on all US orders!
Once you place your order, we will work on fulfilling your order immediately. You will then receive an email notification once your rug is with our shipping provider. For handmade rugs that we have in stock at our warehouse in Hagerstown, MD, you can expect same day shipping and quick arrival times- approximately 3-5 days.
We have a 30-day return policy. Once you have submitted your refund online and have shipped the rug back to us, it will normally take us about 3-5 business days to receive the rug. Upon inspection, we will process your refund. Please allow extra time for you bank to process our refund request- this can take up to 10 business days for some banks.
In order to return a rug, view the "Complete Orders" under the "My Account" menu and click "Return Item(s)". This will notify us of your request and we will begin developing a return shipping label to send to you via email. Once you receive this label, print it out and attach to your package.
Return shipping is on us! We want to encourage you to find the perfect rug that you'll love. As long as the rug is not damaged, washed, altered, or worn in any way, we will process a full refund for you.