Privacy policy

Last updated: May 07, 2026

At RugKnots ("we," "us," or "our"), your privacy matters. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data when you visit rugknots.com.

1. Information We Collect

Information You Give Us

When you place an order, create an account, contact us, or sign up for emails, we may collect:

  • Name, billing address, and shipping address
  • Email address and phone number
  • Payment information (processed securely — we do not store full card numbers)
  • Order history and preferences
  • Messages and inquiries you send us

Information Collected Automatically

When you browse our site, we automatically collect certain technical information, including:

  • IP address and approximate location
  • Browser type and operating system
  • Pages visited, time on site, and referring URLs
  • Device identifiers and cookie data

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and receipts
  • Respond to your questions and provide customer support
  • Send promotional emails and offers (only with your consent)
  • Improve our website, products, and customer experience
  • Detect and prevent fraud or unauthorized activity
  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We share your data only in these limited circumstances:

  • Service Providers: Shopify (our e-commerce platform), shipping carriers (UPS, FedEx, USPS), payment processors, and email marketing platforms that help us operate our business.
  • Analytics: Google Analytics helps us understand how visitors use our site. You can opt out at tools.google.com/dlpage/gaoptout.
  • Legal Requirements: We may disclose your information if required by law, court order, or to protect the rights and safety of RugKnots, our customers, or others.
  • Business Transfers: If RugKnots is acquired or merged, your information may be transferred to the new owners.

4. Cookies

We use cookies and similar tracking technologies to enhance your experience. Cookies help us:

  • Keep items in your shopping cart
  • Remember your preferences
  • Analyze site traffic and performance
  • Deliver relevant ads (through third-party advertising partners)

You can control cookies through your browser settings. Note that disabling cookies may affect your shopping experience. You can also opt out of interest-based advertising at aboutads.info/choices.

5. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorized access, disclosure, or alteration. Our store is hosted on Shopify, which maintains PCI-DSS compliance. All data transmitted through our checkout is encrypted using SSL technology.

No method of transmission over the internet is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account data at any time (see Your Rights below).

7. Your Rights

Depending on where you live, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to correct inaccurate or incomplete information.
  • Deletion: Request that we delete your personal data.
  • Opt-out of Marketing: Unsubscribe from our emails at any time using the link in any email, or by contacting us.
  • Data Portability: Request your data in a portable format.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell your personal information. To exercise your rights, contact us at [email protected] or visit our Privacy Choices page.

Nevada Residents

Nevada residents may opt out of the sale of personal information. We do not sell personal information, but you may still submit a request to [email protected].

8. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted. We will notify you of material changes by email or by posting a notice on our site. Your continued use of rugknots.com after any update constitutes your acceptance of the revised policy.

11. Contact Us

Questions about this Privacy Policy? Contact us:

  • Email: [email protected]
  • Mail: RugKnots, 140 Western Maryland Parkway, Hagerstown, MD 21740