Privacy policy

At RugKnots, we value your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and the choices you have regarding your data.

1. Information We Collect

When you purchase something from our store, we collect personal information you provide, such as:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (via secure processors)

When you browse our site, we automatically collect:

  • Your computer’s IP address

  • Browser type, operating system, and device details

  • Traffic and usage data (through cookies and analytics tools)

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about your purchase or account

  • Improve our website and services

  • Send promotional emails (only with your consent)

3. Consent

  • By providing personal information to complete a transaction, arrange delivery, or request a return, you consent to our collecting and using it for that specific purpose.

  • For secondary uses (such as marketing), we will ask for your explicit consent or provide an option to decline.

Withdrawing Consent:
You may withdraw your consent at any time by contacting us at info@rugknots.com or mailing us at:

RugKnots
140 Western Maryland Parkway
Hagerstown, MD 21740

4. Disclosure

We may disclose your information if required by law or if you violate our Terms of Service.

5. Third-Party Services

We use trusted third-party providers to process transactions and run our business. These providers collect, use, and disclose your information only to the extent necessary to perform their services.

  • Shopify: Our store is hosted on Shopify, which securely stores your data.

  • Payment Gateways: If you use a direct payment option, your credit card details are encrypted and processed in compliance with PCI-DSS standards. Transaction data is deleted once your purchase is complete.

  • Google Analytics: Helps us understand visitor activity and improve our site.

⚠️ Note: Some third-party providers may operate in different jurisdictions. Your information may therefore be subject to the laws of those locations.

6. Security

We take your security seriously.

  • Credit card information is encrypted using SSL (Secure Socket Layer) and stored with AES-256 encryption.

  • We follow PCI-DSS requirements and industry best practices to protect your data.

  • While no online method is 100% secure, we implement strong safeguards to protect against loss, misuse, or unauthorized access.

7. Cookies

Cookies are small files placed on your device to enhance your browsing experience. Examples include:

  • _session_id: Tracks your session

  • cart: Stores shopping cart details

  • _shopify_visit / _shopify_uniq: Track visits and customer behavior

  • PREF (Google): Tracks visitors and site usage

You may choose to disable cookies through your browser settings, though this may affect site functionality.

8. Age of Consent

By using this site, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given consent for any minor dependents to use this site.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will take effect immediately upon posting on our website. If significant changes are made, we will notify you so that you are aware of what information we collect, how we use it, and under what circumstances it may be disclosed.

If RugKnots is acquired or merged with another company, your information may be transferred to the new owners so that we can continue serving you.

10. SMS & Email Marketing Consent

By providing your email, you consent to receive promotional emails from RugKnots (maximum of 5 per week).

  • You may opt-out at any time by using the unsubscribe link in emails.

11. Contact Us

If you would like to:

  • Access, correct, amend, or delete your personal data

  • Register a complaint

  • Ask questions about this policy

Please contact our Privacy Compliance Officer at:

📧 info@rugknots.com
📬 RugKnots – Privacy Compliance Officer
140 Western Maryland Parkway
Hagerstown, MD 21740

The RugKnots Promise: Your privacy and security are as important to us as they are to you.