Contact Us

Contact Us | RugKnots Customer Support

We're here to help โ€” whether you have a pre-purchase question, need help with an existing order, or want to start a return. Reach us by phone, chat, or email and we'll get back to you quickly.

What Do You Need Help With?

Track My Order โ†’Get real-time updates on your shipment
Start a Return โ†’Begin your free 30-day return
Shipping Information โ†’Delivery times, carriers, and more
Browse Our FAQs โ†’Answers to the most common questions

Ways to Reach Us

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Call Us

(240) 452-5452

Mondayโ€“Friday: 9amโ€“11pm EST
Saturdayโ€“Sunday: 9amโ€“6pm EST

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Live Chat

Start Live Chat

Click to chat now. Our team responds within minutes during business hours.

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Email Us

[email protected]

We respond within 1 business day. Weekend emails answered first thing Monday.

Use the form below to send us a message โ€” we respond within 1 business day.