Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@rugknots.com. Please note that returns will need to be sent to the provided address
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@rugknots.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@rugknots.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@rugknots.com. Please note that returns will need to be sent to the provided address
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@rugknots.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@rugknots.com.
At RugKnots, customer satisfaction is our top priority. If for any reason you are not completely happy with your purchase, you may return your rug within 30 days of delivery for a full refund. We also provide free return shipping within the United States.
100% Refund Guarantee
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You may return your rug within 30 days of purchase for a full refund.
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We cover the cost of shipping the rug back to our warehouse.
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Refunds are issued to your original payment method once the return is inspected and approved.
Return Eligibility
To qualify for a return, your item must:
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Be unused and in the same condition as when you received it.
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Be in its original packaging or securely re-wrapped for safe shipping.
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Include the original packing slip.
Important: We cannot accept returns that are:
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Used, worn, washed, damaged, or altered.
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Missing parts or packaging due to reasons not caused by RugKnots.
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Returned without a valid Return Merchandise Authorization (RMA) number.
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Sent back more than 30 days after receiving your RMA number.
How to Start a Return
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Contact RugKnots Customer Care at (240) 252-5452 (toll-free) or email info@rugknots.com.
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Our team will provide you with:
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An RMA (Return Merchandise Authorization) number.
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A prepaid FedEx return shipping label.
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Re-wrap your rug securely using one of the following:
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Original packaging (with old labels removed or covered).
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A sturdy plastic covering (shower liner, drop cloth, or similar).
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Attach the return label to your package and drop it off at any FedEx location.
Refunds
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Once your return is received and inspected, we’ll notify you via email.
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If approved, your refund will be processed, and a credit will be applied to your original payment method.
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Refund processing times may vary depending on your bank or credit card provider.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again.
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Contact your credit card company (posting times may vary).
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Contact your bank for additional processing delays.
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If you still have not received your refund, email us at info@rugknots.com.
Exchanges
We currently do not offer product exchanges. If you’d like a different rug, simply return your item for a refund and place a new order.
Return Shipping
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We provide free FedEx return labels (U.S. only).
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You are responsible for securely wrapping your rug for shipping. Unwrapped or poorly wrapped rugs cannot be shipped.
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We do not offer pickup services at this time.
The RugKnots Promise: Shop confidently with free shipping, free returns, and a 100% money-back guarantee.
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