Our goal at RugKnots is complete customer satisfaction. If you’re not 100% satisfied with your purchase, you can simply send your rug back to our factory within 30 days of your purchase.
We offer free return shipping (U.S. states only) and honor a 100% money back guarantee, as long as
- All returned products must be unused and in the same condition that you received them (e.g. Items cannot be worn, washed, damaged or altered).
- All returns must be sent back with the packing slip included in your original order.
Please note that we do not provide services to pick up the rug from your home. Larger rugs are very heavy and you will likely need help properly wrapping and transporting the rug to your local FedEx facility if you wish to return the rug. Any damage caused to the rug during the return traveling is subject to be under your ownership and we will not be able to give you a full refund.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
When returning the rug, you will need to properly fold and wrap the rug in protective packaging so it can guarantee a safe arrival to our warehouse.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund - subject to the rug being unused and in the same condition that you received it. When you are approved your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.