Our goal at RugKnots is complete customer satisfaction.
If you are not satisfied for any reason at all, send your rug back to our factory for an exchange or return within 30 days of your purchase.
We cover shipping BACK to our warehouse and honor a 100% money-back guarantee.
To ensure proper credit, please contact RugKnots Customer Care toll-free at 301-660-7046. We will be happy to assist you, address your needs, and provide you an RMA (Return Merchandise Authorization) Number, along with a return shipping label.
All returned products must be unused and in the same condition that you received them (e.g., Items cannot be worn, washed, damaged, or altered).
All returns must include the packing slip we sent with your original order.
Our policy lasts 30 days. After 30 days after your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once we receive your return and inspect it, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval of your refund - subject to the rug being unused and in the same condition that you received it.
Once approved, we will process your refund and credit your credit card or original method of payment automatically within a certain amount of days.
Late Or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
To return your item, you should mail it to:
140 Western Maryland Parkway, Suite F, Hagerstown, MD 21740, USA
Depending on where you live, the time it may take for your exchanged product to reach you may vary.