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What is RugKnot’s Return Policy?
We offer a 30-Day satisfaction guarantee. During this time, if for some reason you want to return the item, you can. If the returned item is damaged, is without a return authorization number, or returned thirty days after the issuance of return authorization number, we will refuse it. If the merchandise is damaged or soiled due to improper packaging during return, we will not accept such merchandise. All the items must be repackaged in the original packaging wrap. Or at least in equivalent packing materials.
FREE Return Policy Details:
All returned products must be unused and in the same condition that you received them (e.g., Items cannot be worn, washed, damaged, or altered).
Which items cannot be returned?
Note on color:
We try our best to show you the exact same color in the digital images as the actual color of the rug. However, the computer monitors might show the color of the rug slightly differently on your screen. In such cases, we are not to be held responsible.
Procedure Of The Return:
Inform RugKnots Immediately If The Item You Receive Is Damaged:
If the merchandise is soiled or damaged due to mismanagement by the courier service, we advise you to immediately contact our Customer Service Department or call us at (301) 660-7046 to speak to our Customer Service Representative.
Note: Shedding of a Rug is a natural thing and it is not a manufacturing fault. So, it will not be included in the category of a damaged product.
What To do In Case Of Late Or Missing Refunds?
If you haven’t received a refund yet, first check your bank account again.
Please note that we do not provide services to pick up the rug from your home. Larger rugs are very heavy, and you will likely need help properly wrapping and transporting the rug to your local FedEx facility if you wish to return the rug. Any damage caused to the rug during the return traveling is subject to be under your ownership, and we will not be able to give you a full refund.
Our goal at RugKnots is complete customer satisfaction. If you are not 100% satisfied with your purchase, you can send your rug back to our factory within 30 days of your purchase.