Shipping policy
Where We Ship
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We currently ship within the United States only.
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International shipping is not available at this time.
Shipping Costs
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Free shipping is available on all orders within the U.S.
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Promotional items may incur separate shipping charges.
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Orders shipped outside of the U.S. (if applicable in the future) may include additional fees such as customs duties, taxes, and brokerage charges.
Shipping Methods & Timeframes
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Orders are shipped via FedEx or UPS.
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Once dispatched, most packages arrive within 3–5 business days.
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After your order is processed, you will receive a shipment confirmation email containing your tracking number. You can use this to monitor your package and check estimated delivery dates.
Freight Shipments
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Some large rugs may ship via freight carrier.
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You will receive a Bill of Lading or PRO number for tracking.
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The carrier will contact you to schedule a delivery appointment. Deliveries are made to the curbside of your provided address.
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Please inspect your shipment upon delivery:
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If packaging shows visible damage, open and inspect the rug with the driver present.
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Note any damages clearly on both your copy and the carrier’s delivery receipt.
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If the rug appears damaged beyond repair, refuse delivery and contact RugKnots Customer Support immediately.
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Order Tracking
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Tracking information will be provided in your shipping confirmation email.
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You can check your package status at any time through the carrier’s tracking system.
Delivery Inspection & Responsibility
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Customers are responsible for carefully inspecting all deliveries.
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Damaged, missing, or incorrect items must be reported to RugKnots Customer Support promptly for resolution.