Shipping policy

Where We Ship

Free shipping is available on all orders within the U.S.
Promotional items may incur separate shipping charges.
Orders shipped outside of the U.S. (if applicable in the future) may include additional fees such as customs duties, taxes, and brokerage charges.

Orders are shipped via FedEx or UPS.
Once dispatched, most packages arrive within 3–5 business days.
After your order is processed, you will receive a shipment confirmation email containing your tracking number. You can use this to monitor your package and check estimated delivery dates.

Some large rugs may ship via freight carrier.
You will receive a Bill of Lading or PRO number for tracking.
The carrier will contact you to schedule a delivery appointment. Deliveries are made to the curbside of your provided address.
Please inspect your shipment upon delivery:
- If packaging shows visible damage, open and inspect the rug with the driver present.
- Note any damages clearly on both your copy and the carrier’s delivery receipt.
- If the rug appears damaged beyond repair, refuse delivery and contact RugKnots Customer Support immediately.

Tracking information will be provided in your shipping confirmation email.
You can check your package status at any time through the carrier’s tracking system.

Customers are responsible for carefully inspecting all deliveries.
Damaged, missing, or incorrect items must be reported to RugKnots Customer Support promptly for resolution.