How can I track my order?

After we have processed and shipped your order, we will send you an email notification. This email will include the tracking number for your order. You can use this tracking number to monitor the shipping status of your order. Please be aware that we utilize FedEx for all our deliveries.

If you have any inquiries regarding the shipping status of your order, please reach out to our Customer Service Department at (301) 750-8392 or send an email to

When should I expect to receive my order?

The typical delivery time frame for our items is approximately three to five business days, which may vary based on product availability. The delivery time is influenced by factors such as the size of the rug and the shipping destination.

The delivery time solely is based on the kind of product you ordered, and as well as the location of the delivery address. Normally, the delivery takes place in 2 days for up to 3 weeks. But some hand-knotted rugs may take up to 6 months to weave. So, it really depends but our customer service will inform you of the delivery date of the given product before you place your order.

How do I adjust my order?

If you are looking to remove an item from an existing order, please contact our Customer Support team at (301) 750-8392 as quickly as possible so we can attempt to cancel your order so you can place a new one with the correct items.  

How do I update my shipping address?

In order to deliver exceptional service to our customers, we strive to process orders promptly. However, we understand that address change requests may arise, and we make every effort to accommodate them whenever feasible. We kindly request you to contact us at  (301) 750-8392 during our operating hours: Monday to Friday, 9 to 5 EST. Our team will do their utmost to assist you with the necessary adjustments. If you are submitting a request outside of our regular hours, please feel free to email us at

How can I cancel my order?

You can cancel your order before we dispatch it from the warehouse for shipment and delivery. To cancel your order, send us an email at with the cancellation request, the reason for cancellation, and your order number.

Can I delay my order from shipping?

Once an order is placed, we regretfully cannot postpone the shipping of any portion of the order. However, we kindly recommend that you consider placing your order when you are prepared to commence decorating your space. By doing so, you can ensure a seamless process and timely delivery of your items.

I didn't receive my full order. Where is the rest of my purchase?

In order to expedite the delivery of your items, it is possible that you may receive different parts of your order at separate times. If your order is shipped in multiple shipments, you will receive tracking information for each individual shipment.

To obtain the most up-to-date information about your order, kindly send us an email at or call us at (301) 750-8392. We will provide you with the latest details regarding the status of your order.

How do I view my past order history?

Our Customer Support team will be delighted to aid you. Please don't hesitate to reach out to us via chat or email for assistance.