100% Refunds & Free 30 Day Returns

Our goal at RugKnots is complete customer satisfaction.

If you’re not satisfied for any reason at all, just send your rug back to our factory for an exchange or return within 30 days of your purchase.

We cover shipping BACK to our warehouse and honor a 100% money back guarantee. 

  • To insure a proper credit, please contact RugKnots Customer Care toll-free at 240-452-4602. We will be happy to assist you, address your needs and provide you an RMA (Return Merchandise Authorization) Number, along with a return shipping label.

  • All returned products must be unused and in the same condition that you received them (e.g. Items cannot be worn, washed, damaged or altered).

  • All returns must be sent back with the packing slip included in your original order.

Return Details

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refund Details

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval of your refund - subject to the rug being unused and in the same condition that you received it.

When you are approved your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late Or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at info@rugknots.com.

Shipping Address

To return your item, you should mail it to:

40 Western Maryland Pkwy #1, Hagerstown, MD 21740, USA

Depending on where you live, the time it may take for your exchanged product to reach you may vary.